Why Have a Help Desk Software?

Customer support, is critical to customer satisfaction. iKode HelpDesk X is an easy-to-use web based help desk software which includes support ticket system and a self-service customer support platform (knowledge base, live chat and forum). It assists you in keep tracking of customer emails and allows the customers to easily and succinctly raise their issue to you.


What's New in iKode HelpDesk X:

New Features in Version 4.0:

  • New User interface
  • Easily Customize Support Sidebar
  • Create unlimited department alias on the fly
  • Shareable Knowledge Base Article
  • Added New Language package
  • General Code optimization
  • Several Bugs Fixed
    And More...


New Features in Version 3.2:

Happy New Year! As the new year approaching, iKode just released the new year update for iKode Help Desk X. We have already added the most facilitated function: Autoreponder with customizable email rules. You may find the help can be given so easily.

New features contained in the new year release present:


  • Added the new function : Autoresponder
  • Fixed some bugs
  • Optimized the operating experience
  • Enhanced the user friendly interface
  • Real time customer management
  • A useful tool for checking the installation environment
  • And more...

Customers

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