Why Have a Help Desk Software?
Customer support, no matter what your company provides(sales, service, etc.), is critical to customer satsifaction. iKode HelpDesk X is an easy-to-use web based help desk software with support ticket system and a self-service customer support platform. It can assists you in keep tracking of customer emails and allows the customers to easily and succinctly relate their issue to you.
What's New in iKode HelpDesk X:
New Features in Version 3.2:
Happy New Year! As the new year approaching, iKode just released the new year update for iKode Help Desk X. We have already added the most facilitated function : Autoreponder with customizable email rules. You may find the help can be given so easily.
New features contained in the new year release present:
- Added the new function : Autoresponder
- Fixed some bugs
- Optimized the operating experience
- Enhanced the user friendly interface
- Real time customer management
- A useful tool for checking the installation environment
- And more...
New Features in Version 3.1:
2011.11.22 When iKode HelpDesk Beta 3.0 was released, our technology department found out there were some functions needed to be improved and optimized. Then after 4 days, we released the formal version-iKode HelpDesk X Version 3.1. We have added the following main functions in the software:
- More convenient operation to help you manage the tickets quickly
- More precise and vertical customer resource management
- HTML tickets available
- And more...
Customers
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