Why Choose iKode HelpDesk X?


iKode HelpDesk is a powerful and reliable helpdesk and customer support software.


Easy to Localize

Easy to Localize

iKode Helpdesk supports multi-language environment, which is English, Dutch, Bulgaria, French, Magyar, Portuguese, Greek and Chinese. If your language isn't available in above languages, you can create your own language by yourself.

   
Real-time

Real-time Assign Ticket

With Automatic and real-time ticket assignment functionality, you can automatically distribute the tickets to your technician based on their availability and criticality of the incident. Meanwhile, you can re-assign the tickets manually.

   
CRM

Simple CRM Help Desk Solution

iKode Helpdesk includes a simple customer relationship management module , which provides CRM portals for self-service.

   
Searchable

Searchable and Shareable Knowledge Base article

The Knowledge base article can be searched by your customers before they submit ticket. And you can share the knowledge base article to social networking site, such as Twitter, Facebook, Google+ , etc.

   
Customize

Customize Support Sidebar

Easily customize support sidebar and submit form on your website. You can place different sidebars on different websites.

   
Email

Email to Ticket Conversion

Convert email requests to tickets instantly with iKode Helpdesk software and reply it with predefined message. Moreover, you and your customers can reply the tickets directly from email clients.

   
Reports

Intelligence Support Reports

Generate detailed reports about your help desk performance, such as the solved or unsolved tickets, the customer average rating and reply speed.

   
All in One

All in One

You can create multiple department alias when you add a new department in our help desk software. Then you just need one staff to manage all of departments.

   
Email Filter

Smarter Email Filter

It provides a quality score, based on automated content-analysis techniques, for each email content sent to your help desk for analysis. This makes it possible to ignore or reject low-quality or offensive emails.

   
Request Forms

Custom Request Forms

iKode Helpdesk can allow you to create different types of custom requests forms so that you can reach out to users and collect all of the information required.

   

 

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