New Features in Version 3.2:

Happy New Year! As the new year approaching, iKode just released the new year update for iKode Help Desk X. We have already added the most facilitated function : Autoreponder with customizable email rules. You may find the help can be given so easily.

New features contained in the new year release present:

• Added the new function : Autoresponder
• Fixed some bugs
• Optimized the operating experience
• Enhanced the user friendly interface
• Real time customer management
• A useful tool for checking the installation environment
• And more...

New Features in Version 3.1:

2011.11.22 When iKode HelpDesk Beta 3.0 was released, our technology department found out there were some functions needed to be improved and optimized. Then after 4 days, we released the formal version-iKode HelpDesk X Version 3.1. We have added the following main functions in the software:

• More convenient operation to help you manage the tickets quickly
• More precise and vertical customer resource management
• HTML tickets available
• And more...

New Features in Version 3.0:

2011.11.19 A remarkable day that the new upgrade of iKode HelpDesk X is released, which means that the new era of iKode Help Desk X has begun. In this day, we will say "Goodbye" to the old version of help desk software and say "Hello" to the newly upgraded one with exciting passion.

• Highly integrated front-end and back-end
• More functional search
• Easy operating experience
• More stable and faster operating speed
• Integrated customer service management
• Logical ticket assignment rules
• Elaborate reports of ticket information
• Beautiful UI

New Features in Version 2.0:

• Multi-department collaboration functionality aims to provide effective communication within and between departments, and then increasing customer satisfaction.
• Custom Helpdesk Ticket Form for detailed customer information.
• Modified Ticket Status.
• Added the users rate.

What's New in Version 1.1:

• Optimized UI of iKode HelpDesk X
• Add Dashboard Page
• Important function: Automatically setup cronjob to receive and handle imcoming emails and add those emails to your tickets.
• Extensive practical operating experience.